FAQs

- HOW DO I CHECK THE STATUS OF MY FLIP FLUFFY ORDER™?

Once you have completed your order, rest easy knowing that you will receive instant confirmation via email and/or text message. Keep an eye out for your shipment confirmation and tracking number, sent straight to your inbox or phone. If you have any questions or concerns about your order, our dedicated customer service team is here to help. Don't hesitate to reach out to us for assistance.

- WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

In case of an error in the information provided for your order, please reach out to us immediately. Our team will do everything in our power to make the necessary changes, however, please note that there may be limitations as we process and ship orders promptly after purchase. We apologize for any inconvenience and appreciate your understanding.

-Will COVID-19 affect my FLIP FLUFFY™order?

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

How do I know if my FLIP FLUFFY™order was placed successfully?

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

-What payment methods do you accept?

We accept all the major debit cards and credit cards (American Express (USD), Mastercard and Visa), Apple Pay, Paypal.

Still not getting your answers? Email us anytime at flipfluffy.info@gmail.com